This Privacy Policy explains how rg99 ("we", "us", "our") collects, uses, stores, discloses, and protects the personal data of players and visitors who access or use the rg99 platform at rg99.net. We are committed to handling your data responsibly and in accordance with applicable data protection laws. By creating an rg99 account or using our services, you acknowledge that you have read and understood this Privacy Policy.
Six principles that govern how rg99 handles your personal data
rg99 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake.
All personal data held by rg99 is stored on secured servers protected by 256-bit SSL encryption, access controls, and regular security audits. Passwords are never stored in plain text — they are hashed using industry-standard cryptographic algorithms.
You have the right to access, correct, and request deletion of your personal data held by rg99. We honour these rights promptly and without requiring justification beyond your identity verification.
rg99 does not sell your personal data to third parties. Data is shared only with regulated service providers who are contractually bound to protect it — and with regulatory authorities where legally required.
We keep your personal data only for as long as necessary — to fulfil the purpose it was collected for, or to comply with legal and regulatory retention requirements. Data no longer required is securely deleted or anonymised.
If we make material changes to this Privacy Policy, we will notify registered rg99 players by email with a minimum of 7 days' notice before the updated policy takes effect. Continued use of rg99 after that date constitutes acceptance.
Scope: This Privacy Policy applies to all personal data collected by rg99 in connection with your registration, account use, betting activity, payment transactions, and customer support interactions on the rg99 platform (rg99.net). It applies to all players and visitors regardless of location, including players based in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia.
rg99 is the data controller for personal data collected through the rg99 platform. As data controller, rg99 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is conducted in accordance with applicable data protection laws.
For all data protection enquiries, requests, or complaints, please contact our Data Protection team via live chat on the Platform or at: [email protected]
rg99 collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, Malaysian IC or passport number | Account registration, KYC age and identity verification |
| Contact Data | Email address, phone number, residential address | Account communication, withdrawal processing, regulatory compliance |
| Financial Data | Payment method details (TnG eWallet, bank account, USDT wallet address), transaction history | Deposit and withdrawal processing, anti-money laundering compliance |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Service delivery, dispute resolution, responsible gaming monitoring |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud prevention, performance optimisation |
| Communications Data | Live chat transcripts, support ticket records, email correspondence | Customer support, quality assurance, dispute resolution |
rg99 collects personal data through the following means:
rg99 uses your personal data for the following purposes:
rg99 processes your personal data on the following legal bases:
rg99 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:
All third-party service providers with whom rg99 shares personal data are contractually required to protect that data and to use it only for the purposes for which it was shared.
rg99 uses cookies and similar tracking technologies on the Platform for the following purposes:
You can control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from accessing rg99 services, but may affect certain personalisation features.
rg99 implements the following technical and organisational security measures to protect your personal data:
While rg99 takes all reasonable measures to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, rg99 will notify you and the applicable regulatory authority in accordance with applicable data breach notification obligations.
rg99 retains your personal data for the following periods:
After the applicable retention period expires, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an individual.
You have the following rights in respect of your personal data held by rg99:
You may request a copy of the personal data rg99 holds about you. We will provide this within 30 days of a verified request.
If any personal data rg99 holds about you is inaccurate or incomplete, you may request that it be corrected. Account details can also be updated directly from your rg99 Account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note: rg99 may be required by law to retain certain data (e.g., transaction records) regardless of an erasure request.
You may request that rg99 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful and you prefer restriction to erasure.
Where processing is based on your consent or a contract, and is carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format.
You may object to rg99 processing your personal data for direct marketing purposes at any time, without providing justification. You may also object to processing based on legitimate interests, though rg99 may be entitled to continue processing if it can demonstrate compelling legitimate grounds.
To exercise any of the above rights, please contact rg99 via live chat or at [email protected]. We will respond to all verified data rights requests within 30 days. We will not charge a fee for reasonable requests.
rg99 operates a global gaming platform and may transfer your personal data to service providers and infrastructure partners located outside Malaysia. Where such transfers occur, rg99 ensures that appropriate safeguards are in place to protect your data, including contractual obligations on the recipient that are equivalent to the protections required under applicable data protection law. By using rg99 services, you consent to these transfers as described in this Policy.
rg99 services are strictly for individuals aged 21 and above. rg99 does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has submitted personal data to rg99, please contact us immediately via live chat.
rg99 may send you promotional emails and notifications about offers, bonuses, and new games. You may opt out of marketing communications at any time by updating your communication preferences in your rg99 Account settings, or by contacting support via live chat. Opting out of marketing will not affect transactional communications relating to your Account, such as deposit confirmations or withdrawal notifications.
rg99 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect your rights or how your data is processed — we will notify registered players via the email address on their rg99 Account with a minimum of 7 days' notice before the updated Policy takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of rg99 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data rg99 holds about you, please contact our Data Protection team:
rg99 will acknowledge all data protection enquiries within 2 business days and resolve them within 30 calendar days wherever possible.
Effective Date: This Privacy Policy is effective as of 12 June 2026. By using rg99 services on or after this date, you confirm your understanding and acceptance of this Privacy Policy as it stands at the time of your access.
256-bit SSL. Zero data selling. Full transparency. rg99 protects your personal data the same way we protect your winnings — seriously. Log in and play with peace of mind.
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